Support and removal requests.
A property or listing concern
Open the display and choose "Request a correction or removal." You do not need an account. Choose the reason, explain what needs attention and keep the receipt reference for any follow-up with support. For a homeowner privacy concern, say that you want the property removed from public discovery.
A moderator reviews the request. Filing a request does not immediately hide a listing. Accepted privacy removals also help prevent the same property being published again through a new report.
Account, privacy or photo requests
Email support@spookandsparkle.com. Include the display link or the email associated with your account and explain what you need. For a photo concern, identify the photo and your connection to it.
For account access or deletion, write from the account email if possible. We may ask you to verify control before changing private information. Never send your password, sign-in code or authenticator code. Account deletion is handled by staff rather than an automatic button.
Confirm an account-deletion request after signing in. An administrator reviews it before removal. A forwarded email alone is not used as proof of account control.
Help with the app
Tell us what you were trying to do, your browser and device, and what went wrong. Avoid including private information in screenshots. Support mail is forwarded to the team's inbox; replies may come from a different email address.
Read how it works, our privacy notice and community terms.